Course Overview

About the Programme In today’s ever-changing business environment, individuals find themselves having to build new relationships as more networking opportunities present themselves over time.[=. This course is designed to enable Managers to understand and practise the necessary skills and approaches for achieving successful outcomes from their working relationships. This course is designed to equip new managers and experienced managers with a greater sense of self-awareness, interpersonal, communication and time management skills. This five day personal effectiveness course is designed to achieve this and more. Course Objectives Apply the principles of effective communication Build rapport and trust Communicate more effectively in a wide range of work-related scenarios and contexts Understand the art of interpersonal skills Reduce stress by completing your highest priority task and minimising time lost unnecessarily Have a better work / life balance by working efficiently Deal with difficult people and behaviours and give constructive feedback

Who Should Attend

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New and experienced Managers who wish to enhance their interpersonal and communication skills, develop a greater awareness of how to improve relationships positively either in the workplace or personally.

Course Outline

Interpersonal Skills Your Behaviour and the effect of your behaviour on yourself, other people and your organisation Assessing short and long-term goals The importance of matching words with behaviour Gaining co-operation and commitment from others Understanding why the way we see the world may not be the same as others see it How do others see you, and what are your patterns of thinking Communication Opening and using the channels of communication Interpersonal skills in communication: listening, observing and questioning Communication techniques (verbal and nonverbal) and building rapport Understanding how to develop greater tolerance and understanding to deal with differences How to manage conflict: frustration and anger – and the art of giving constructive feedback Time Management Defining Time Management Using SMART objectives to help prioritise Prioritisation – Urgency vs Importance Practical tools – To Do lists, time logs, how to manage paperwork, emails and interruptions Assertiveness What is assertiveness? What are the benefits of adopting more assertive behaviours? The difference between aggressive, submissive and assertive behaviours The importance of perception when analysing the feelings of ourselves and others How clear goal setting helps us achieve results benefiting all Using body language and tone to influence better business outcomes Giving and receiving feedback in a constructive manner How to tackle difficult situations and apply appropriate assertive behaviour in the workplace Persuasion and influencing strategies

Location, Pricing & Dates

All courses are available in-house (your preferred location) but throughout the year, we run selected courses as scheduled programmes. To view scheduled courses, please hover over dates on the calendar below.