About the Programme
The move from completing your own personal tasks to managing the workload of others can often be a daunting one. In addition to managing downwards the challenge of managing upwards can often create confidence and self-esteem issues. This 4 day management training course gives a thorough overview of the new skills and techniques you will need to master in order to succeed as a New Manager.
This Management Skills for New Managers training course is aimed at recently appointed Managers. Using real world scenarios, it covers the skills required to make the adjustment from working alongside your colleagues to managing and motivating them to work for you. Skill such as assertiveness and reasoning to ensure managing upward is effective.
After this management training course, delegates will:
Understand the role of a manager and be able to communicate well with team members
Know the most efficient way to make use of their own time, and that of their team
Know how and when to delegate, set objectives and appraise performance
Be able to motivate staff, handle difficult situations and conflict effectively and confidently
Recognise the link between assertiveness, confidence and self-esteem
Deal with criticism, confrontation, anger, and negativity effectively and positively.
Develop techniques for better working relationships using assertiveness
Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers.
Who Should Attend
This Management Skills for New Managers training course is aimed at recently appointed Managers or Current managers who have not had formal training in management
The Role of the Manager
How to be an effective manager
Action centred leadership
Management v. Leadership
Self-assessment of your style - the associated strengths and weaknesses
Cultural and gender based influences on your behaviour
Building relationships with work colleagues
Assertive, Persuasive and Positive Communication
Effective communication Process
Verbal and Non –verbal communication
Moving from negative to positive ways of thinking - building your self-esteem
Are you saying ‘yes’ when you should be saying ‘no’?
The art of persuasion - getting ideas across
How self-esteem affects confidence and influences behaviour - using assertive language
Identifying ways of building self-esteem and developing confidence Communication skills
- Typical procrastinators & time wasters
- What am I here for?
- Establishing priorities
- The Time Management Grid
- Principles for effective personal time management
- Ways to make more time
- What is delegation?
- Do you need to delegate more?
- The advantages of delegation
- Why managers don’t delegate
- What to delegate
Performance Management Appraisal
- The manager’s role
- The performance appraisal cycle
- Setting objectives
- Making objectives SMARTA
- Some well - established theories of motivation
- Team briefing
Handling Difficult Situations, Problems and Conflicts
Identifying the different types of conflict & problems
Conflict management styles and systematic approach to managing conflict and solving problems
Tackling barriers to assertiveness - recognising and dealing with fear and apprehension
Confronting common problems which occur in the workplace
Resolving conflict - dealing with difficult people
Raising sensitive issues
- Taking control through positive body language
- Using assertive and positive language - making your message clear
- Giving and receiving critical feedback
- Persuasion skills and coping with criticism
- Applying assertive techniques in different workplace situations
Location, Pricing & Dates
This programme is available as an in-house programme at the clients preferred location. (Minimum Class size 10) Contact our client liaison team email@example.com to discuss running this programme in house.